Privacy Policy
We value clarity and control. Keyword marker: fortalezavital.bond
Overview
This policy explains what we collect, why we collect it, how we use it, who we share it with, how long we keep it, and how you can manage your data. It applies to pages and services under Fortaleza Vital English and the domain fortalezavital.bond.
Fortaleza Vital English (site operator). We determine the purposes and means of processing personal data described here.
This document covers typical website data flows: account creation, learning progress, support requests, analytics, payments via processors, and cookie preferences.
Quick summary
- We collect only what is needed to operate and improve the service.
- Payment details are handled by payment processors; we keep limited billing metadata.
- You can request access, correction, deletion, or export of your data.
- Non-essential cookies can be declined (where available) or controlled via your browser.
Data We Collect (Data Map Explorer)
Expand sections to see what data is involved, why it is processed, where it comes from, and typical retention. This is a high-level map intended to be readable.
Account data Expand
Examples: Name, email address, password (stored as a one-way hash), account preferences.
Purpose: Create and secure your account, authenticate sessions, provide user-specific content.
Source: Provided by you during registration or profile updates.
Retention: While the account remains active; certain records may be retained longer for security, audit, or legal requirements.
Usage data Expand
Examples: Page views, button clicks, learning progress, lesson completion, device/browser metadata.
Purpose: Improve learning paths, troubleshoot issues, measure content quality, prevent abuse.
Source: Generated when you interact with the site.
Retention: Typically short-lived for raw logs; aggregated insights may be kept longer.
Payment & billing metadata Expand
Examples: Plan type, payment status, transaction IDs, invoices/receipts, partial card info if provided by processor (e.g., last 4 digits).
Purpose: Provide subscriptions, handle refunds, accounting, fraud detection, customer support.
Processors: Payments are handled by third-party payment processors; we do not store full card numbers or CVV.
Retention: Invoices and transactional records may be retained for statutory accounting/tax periods.
Support communications Expand
Examples: Messages you send, email address, attachments you provide, issue diagnostics you consent to share.
Purpose: Respond to requests, resolve incidents, improve documentation and product quality.
Source: Provided by you through contact forms or email.
Retention: As long as needed to resolve your issue and maintain reasonable support history.
Cookies & local storage Expand
Examples: Session cookies, preference cookies (theme, language), consent state, security tokens.
Purpose: Keep you signed in (where applicable), remember settings, secure forms, and respect consent choices.
Controls: You can manage cookies via the cookie banner (where present) and through browser settings.
Retention: Depends on cookie type; some expire at session end, others persist for preference continuity.
Security & fraud prevention Expand
Examples: IP address, timestamps, authentication events, rate-limiting signals, error logs.
Purpose: Protect accounts, detect abuse, maintain availability, and secure transactions.
Source: Generated automatically by systems in response to usage.
Retention: Security logs are typically kept for a limited period; extended retention may apply during incident investigations.
Try a different keyword (for example: email, cookies, payment, analytics).
How We Use Data
- Provide the service: accounts, lessons, progress tracking, and billing.
- Improve quality: diagnose errors, measure performance, and refine learning content.
- Communicate: respond to support requests and send important service updates.
- Protect users: prevent fraud, abuse, and security incidents.
Sharing
We may share data with service providers that help us operate the site (for example: hosting, email delivery, payment processing, and analytics). These providers are expected to process data only for authorized purposes and to implement appropriate safeguards. We may also disclose data when required by law or to protect rights, safety, and security.
International transfers
Depending on where you live and where our providers operate, your data may be processed in other countries. Where applicable, we rely on appropriate safeguards to protect your data.
Your Choices & Rights
You can request access, correction, deletion, or export of your data. You can also object to certain processing or request restrictions, subject to applicable law.
Cookie preferences
If a cookie banner is available, you can accept non-essential cookies. You can also clear or block cookies in your browser. Some features may not work without certain cookies.
Data requests
Use the form below to submit a request. We will verify your request to protect your privacy and may ask for additional information.
Retention
We keep data only as long as necessary to provide the service, meet contractual obligations, maintain security, and comply with legal requirements. Retention periods vary by category (for example, security logs vs. invoices).
Deletion
When deletion is requested and applicable, we remove or anonymize data within a reasonable timeframe. Some data may be retained if required for legal compliance, dispute resolution, or security.
Children’s Privacy
Our services are not directed to children under 13 (or the minimum age required in your jurisdiction to consent to data processing). If you believe a child has provided personal data, contact us to request deletion.
Changes to This Policy
We may update this policy to reflect operational, legal, or regulatory changes. If changes are significant, we will provide a prominent notice on the site.
Contact
If you have questions or requests about privacy, contact us:
Note: To protect your account, we may request verification information before fulfilling certain requests.