Frequently Asked Questions
Find answers quickly. Keyword marker: fortalezavital.bond
How do I choose the right level?
Use the Find Your Level quiz on the homepage or start with a placement-friendly course in the catalog. If you're between levels, pick the lower one and move up after the first week.
Can I get a certificate?
Yes. Each course includes a completion certificate with learning outcomes. Certificates are issued after you finish the required modules and the final assessment.
What is the typical time commitment?
Most learners benefit from 3–5 hours per week, adjusted for course intensity. Consistency matters more than long sessions—15–25 minutes daily works well.
Do you offer refunds?
Yes. If a course is not a good fit, request a refund within 14 days of purchase, as long as the course hasn’t been substantially completed.
How do live classes work?
Live sessions run in small groups to maximize speaking time. You’ll get the schedule after enrollment, plus reminders and links before each class.
Can I study on mobile?
Yes. Lessons are responsive and work on modern mobile browsers. For best results, use headphones for listening tasks and speaking drills.
Do you provide support if I get stuck?
Yes. You can contact support for technical issues and learning guidance. We typically respond within 1–2 business days.
Is there a placement test?
There is a short placement-friendly quiz to estimate your level. If you join a live course, an instructor may also confirm your level during the first session.
Do courses cover pronunciation and speaking?
Yes. Courses include guided speaking prompts, pronunciation cues, and listening practice. Live classes add real-time feedback and correction.
Can I switch courses later?
In most cases, yes. If you realize you need a different level or focus, contact support and we’ll help you transition to a better-fit option.